Decision Assurance™ — Terms of Service

1. What Decision Assurance Provides

Decision Assurance is a decision-support and decision-assurance platform designed to help organizations evaluate important decisions before commitment.

The Service may help users structure a proposed decision, examine its context, organize supporting evidence, identify assumptions, conduct independent challenge, identify hidden gaps or blind spots, evaluate whether confidence has been sufficiently supported, and preserve completed reviews as organizational decision records.

The Decision Assurance methodology currently includes the stages:

Discover → Assess → Verify → Strengthen → Assure.

The Service is intended to strengthen the quality and discipline of organizational decision-making. It does not make decisions on behalf of users.

2. Decision Assurance Is Not a Guarantee

Outputs generated by the Service—including a Decision Assurance Position, Decision Confidence assessment, identified drivers or reducers, conditions, suggested actions, hidden gaps, or an Executive Decision Record™—are decision-support information based on the information available to and provided through the Service.

A designation such as Ready, Conditionally Ready, Needs Further Review, Not Ready, Proceed, Proceed with Conditions, Delay Decision, or similar terminology does not constitute a prediction, warranty, certification, approval, authorization, or guarantee that a particular decision will succeed or fail.

Decision Assurance evaluates whether confidence appears to have been sufficiently supported by the available evidence, reasoning, assumptions, and review—not whether a future outcome is guaranteed.

The user and the user's organization remain solely responsible for the decision ultimately made and for its consequences.

3. Professional Advice

Decision Assurance does not provide legal, financial, accounting, investment, medical, engineering, regulatory, or other licensed professional advice.

Where a decision requires specialized professional judgment, users should obtain advice from appropriately qualified professionals.

4. Accounts and Organizational Use

Users must provide accurate account information and maintain the confidentiality of their credentials.

Users are responsible for activity conducted through their accounts and for ensuring that persons using the Service on behalf of their organization are appropriately authorized.

Users may not attempt to access another organization's Decision Cases, documents, Decision Assets™, or other protected information.

5. Decision Cases and Decision Assets™

A Decision Case represents a decision being evaluated through the Service.

When a Decision Case is completed and its Executive Decision Record is preserved, it may become a permanent organizational Decision Asset™ within the organization's Decision Capital™.

Completed Decision Assets are intended to preserve the historical record of the decision review as it existed at completion. Accordingly, certain completed records may be made read-only or otherwise protected against modification.

Later developments, follow-up reviews, or Assurance Drift™ activity do not rewrite the historical record of the original completed decision.

6. Supporting Evidence and Uploaded Documents

Users may upload documents and other materials as supporting evidence.

Uploading a document does not automatically establish that the document, its contents, or the evidence it represents has been independently verified, is accurate, or is sufficient for a particular decision.

Users are responsible for determining whether evidence should appropriately be classified or treated as verified, assumed, incomplete, disputed, or otherwise qualified.

Users must have appropriate rights and authorization to upload information to the Service.

7. Customer Content and Confidential Information

As between Decision Assurance and the customer, customers retain their rights in the business information, evidence, documents, decision information, and other content they submit to the Service (“Customer Content”).

Customers grant Decision Assurance the limited rights necessary to host, process, secure, transmit, display, and otherwise handle Customer Content for purposes of providing and operating the Service.

We do not acquire ownership of Customer Content merely because it is entered into or uploaded to Decision Assurance.

8. Decision Assurance Intellectual Property

Decision Assurance retains all rights in and to the Service and its underlying intellectual property, including its software, platform architecture, user experience, methodologies, frameworks, structures, terminology, analysis models, documentation, designs, and related materials.

This includes, as applicable, proprietary concepts and identifiers such as:

Decision Assurance™; Decision Assurance Method™; Decision Capital™; Decision Asset™; Decision Confidence™; Decision Maturity™; Decision Assurance Position™; Assurance Drift™; Hidden Gap Analysis™; Executive Decision Record™; and Decision Workspace™.

Use of the Service does not transfer ownership of these materials or grant customers the right to reproduce, commercialize, reverse engineer, create competing derivative methodologies from, or represent Decision Assurance intellectual property as their own.

9. Acceptable Use

Users may not misuse the Service, attempt unauthorized access, circumvent account or subscription restrictions, interfere with security controls, introduce malicious software, use the Service unlawfully, access another organization's information, reverse engineer protected portions of the Service except where such restriction is prohibited by law, or use the Service to infringe the rights of others.

We may restrict or suspend access where reasonably necessary to protect the Service, customers, security, legal compliance, or platform integrity.

10. Free First Decision

Eligible organizations may receive one free first Decision Case.

This is a one-Decision offer rather than a time-based free trial.

Completion, abandonment, deletion, or other manipulation of a Decision Case does not create additional free Decision Cases where the organization's free-case entitlement has already been consumed under the Service's applicable usage rules.

We may take reasonable measures to prevent abuse of the free offering.

11. Paid Subscriptions

Decision Assurance currently offers monthly subscription plans that may include:

• Professional — $399/month. Up to 3 new Decision Cases per subscription billing period.
• Executive — $799/month. Up to 10 new Decision Cases per subscription billing period.

Unless otherwise stated during checkout, subscription charges recur monthly until canceled.

Decision Case capacity applies to the creation of new Decision Cases during the applicable billing period. Viewing existing Decision Assets or continuing eligible existing work does not necessarily constitute creation of a new Decision Case.

Pricing, plans, or capacity may change prospectively. We will provide notice where required by applicable law and will not retroactively alter charges already incurred.

12. Payments and Billing

Payments are processed through our authorized payment provider, currently Stripe.

Customers authorize applicable recurring subscription charges using the payment method selected during checkout.

Customers are responsible for applicable taxes except where Decision Assurance is legally required to collect or remit them.

Failure of payment may result in restriction or suspension of paid functionality.

13. Cancellation

Subscriptions may be canceled in accordance with the cancellation functionality made available through Decision Assurance or its billing provider.

Unless otherwise stated at the time of cancellation, cancellation prevents future renewal and takes effect at the end of the then-current paid billing period.

Cancellation does not ordinarily result in a prorated refund for the unused portion of a billing period except where required by law or expressly approved by Decision Assurance.

Additional details are provided in our Cancellation & Refund Policy.

14. Decision Capital After Subscription Changes

Decision Assurance is designed around the principle that an organization's completed decision history is organizational knowledge.

Accordingly, expiration or cancellation of a paid subscription will not be used merely to force an organization to repurchase access to completed Decision Assets it has already created, subject to reasonable account, security, retention, legal, technical, and service-continuity requirements described in these Terms and our Privacy Policy.

Creation of additional Decision Cases may require an active subscription.

15. Availability and Changes to the Service

We seek to provide a reliable Service but do not guarantee uninterrupted or error-free availability.

We may modify, maintain, improve, secure, or update the Service over time. We will seek to avoid materially undermining paid functionality without appropriate notice.

Features may evolve as Decision Assurance develops.

16. Third-Party Services

The Service may rely on third-party infrastructure and service providers, including payment processing, hosting, authentication, storage, communications, and related technology providers.

Their services may be subject to their respective terms and availability.

17. Security

Decision Assurance uses administrative, technical, and organizational measures intended to protect customer information.

No internet-connected service can guarantee absolute security. Users are responsible for maintaining appropriate security over their own devices, credentials, users, and information submitted to the Service.

Users should promptly notify Decision Assurance of suspected unauthorized access involving their accounts.

18. Suspension and Termination

We may suspend or terminate access for material violations of these Terms, fraud, security threats, unlawful activity, nonpayment, abuse of the Service, or circumstances where continued access would create material risk to Decision Assurance, customers, or third parties.

Where reasonably practicable, we will provide notice and an opportunity to address the issue.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

Decision Assurance does not warrant that use of the Service will guarantee a successful decision, identify every possible risk or hidden gap, eliminate uncertainty, prevent financial loss, or produce any particular business outcome.

Nothing in the Service replaces the user's responsibility to exercise appropriate professional and executive judgment.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Decision Assurance and its affiliates, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business opportunities, goodwill, or data arising from use of the Service.

To the maximum extent permitted by law, Decision Assurance's aggregate liability arising out of or relating to the Service will not exceed the amount paid by the customer to Decision Assurance during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

21. Indemnification

To the extent permitted by law, organizational customers agree to indemnify and hold Decision Assurance harmless from third-party claims arising from their unlawful use of the Service, unauthorized Customer Content, infringement caused by materials they provide, or material violation of these Terms.

22. Governing Law

These Terms are governed by the laws of the State of Alaska, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be subject to the jurisdiction and venue applicable under Alaska law unless the parties agree to another lawful dispute-resolution procedure.

23. Changes to These Terms

We may update these Terms as the Service evolves or as required for legal, regulatory, security, or operational reasons.

Where changes are material, we will provide reasonable notice as required by applicable law.

Continued use after an updated version becomes effective constitutes acceptance where legally permitted.

24. Contact

Questions concerning these Terms may be directed to: